Exchanges and returns

RETURN AND EXCHANGE POLICY:

 

Returns:

The maximum period for making returns is 15 calendar days from the date the customer receives the order. For orders placed between November 23 and January 5, the return period is extended until January 15 inclusive.

In order to make a return, the product must be in perfect condition, unused and in the packaging in which you received it. Exchanges or returns of personalized products are also not accepted. If there is an error in the engraving or a defect in the piece, contact us and we will give you a solution.

Once you notify us of the return by sending an email to info@tucielitolindo.com, we will inform you of the collection process through the transport company. You will be reimbursed for the amount of the product and the initial shipping costs, if any. The customer will be responsible for the return costs.

TU CIELITO LINDO is not responsible for any loss that the package may suffer when the customer sends it for return. It is the customer's responsibility to ensure that the package arrives at our store in perfect condition.

If you want and it is more convenient for you, you can make your return or exchange in our physical stores. You can exchange it by presenting a copy of your order receipt, as long as it is in perfect condition.

Changes or returns of earrings are not accepted.

 

Changes:

A product can be exchanged for another within 15 calendar days from the receipt of the order by the customer. Once notified by email to info@tucielitolindo.com , we will inform you how to proceed. For orders placed between November 23 and January 5, the exchange period is extended until January 15 inclusive.

The costs associated with exchanges will always be borne by the customer. The cost will be €7.95 (a single payment corresponding to the shipping of the new product and collection of the item being exchanged).

Yeah The reason for the change is because you received the order in poor condition or if you have mistakenly received a different product than the one you purchased, or the engraving is incorrect. In these cases, shipping costs will be free.

For international returns and exchanges, please contact us and we will inform you how to proceed.

Under no circumstances may products be exchanged for others of a lower value.