Conditions of sale

1.     Acceptance of the general terms and conditions of contract

In order to purchase from Tu Cielito Lindo, the user must be over 14 years of age or, otherwise, must have prior authorization from their parents, guardians or legal representatives, who are responsible for all acts carried out through the website by minors under their guardianship.

The use or purchase of the products and/or services offered at www.tucielitolindo.com (Tucielitolindo) implies acceptance of the following general conditions of sale.

Purchases made on this website are subject to current regulations.

Tu Cielito Lindo will never intentionally sell more units than it has available. In the event that the product is not available after placing the order, the user will be notified by email or telephone, offering the possibility of replacing the product or, failing that, refunding the amount paid.

2.     Prices and shipping costs

The prices of the services or products shown on www.tucielitolindo.com include 21% VAT.

Orders placed by individuals from other countries in the European Union will also include 21% VAT.

Orders placed by individuals from countries outside the European Union or the Canary Islands will be exempt from 21% VAT and will be responsible for the costs corresponding to the import in the country of entry.

Shipping costs are conveniently described on the website during the purchasing process.

3.     Terms of use
4.     These general conditions regulate the access and use of the website www.tucielitolindo.com that Plata Mexicana SL makes available free of charge to Internet users in order to provide information about its products, services and prices. Access to the website implies its unreserved acceptance.
5.     Viewing, printing and partial downloading of the content of the website is authorized only and exclusively if it is done with the exclusive purpose of obtaining the information contained for personal and private use. Its use for commercial purposes or for distribution, transformation or public communication without express authorization is expressly prohibited.
6.     The entirety of this website (texts, photographs, logos, buttons, files, colour combinations, structure and presentation of its contents) is protected by Spanish and international intellectual and industrial property laws. The total or partial reproduction of this website and any of its contents is expressly prohibited without the express written permission of Plata Mexicana SL
7.     Plata Mexicana SL will modify the commercial offer according to the publications made by the participating establishments.
8.     Plata mexicana SL assumes no responsibility for the provision or content of third-party links referenced on the website www.tucielitolindo.com, excluding any liability for damages of any kind caused to the user.
9.     Obligations of the user and/or client
10.     The user and/or client of www.tucielitolindo.com undertakes at all times to provide truthful information about the data requested in the different forms and/or requests for information or purchase.
11.   In the event of the sale or marketing of products on our website that require the buyer to be of a certain age according to the current legislation of their country of origin, the buyer declares that they meet this requirement to formalize the purchase.
12.   Returns - Right of withdrawal

WITHDRAWAL FORM (Complete and send this form if you wish to return the product):

– To the attention of PLATA MEXICANA SL, Calaf 19 08021 Barcelona - Spain, info@tucielitolindo.com, 93 200 15 47:

– I hereby inform you/we inform you that I am withdrawing from the following item:

– Ordered on:

– Name of the consumer and user or of the consumers and users:

– Address of the consumer and user or of the consumers and users:

- The customer may exercise the right of withdrawal within the period for exercising this right which is 14 calendar days from receipt of the product or from the conclusion of the contract if it concerns the provision of services, without penalties for its exercise;

- The consumer must be reimbursed for the total amount of the purchase, that is, the price of the product plus shipping costs within 14 calendar days from the date on which he or she was informed of the consumer's decision to withdraw from the contract, using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and provided that the consumer does not incur any expenses as a result of the refund.

- The exercise of this right may not be subject to any formality, so the consumer may be required to return the product in perfect condition without limiting the use of the product (provided that it does not go beyond merely checking its good condition and functioning).

- Furthermore, the consumer will have to pay the shipping costs for the return of the goods when he has been previously informed of this.

- We recommend that products be returned in their original packaging. If they are not returned in the same original packaging, the product may suffer a depreciation.

– Signature of the consumer and user or consumers and users (only if this form is submitted in paper):

- Date:

Personalized earrings and products cannot be exchanged or returned.

6.     Description of products and services
7.     The items displayed on www.tucielitolindo.com will be available for sale while supplies last.
8.     Offers are duly marked and identified as such. Their validity period is effective while they appear on your screen.
9.     Applicable legislation and competent jurisdiction

These General Conditions are governed by Spanish law. The parties agree, at their discretion, to resolve any conflicts and waive any other jurisdiction, to the courts and tribunals of the user's domicile.

Linked cards

This business does not store or transmit credit or debit card data. The data is sent through an encrypted and secure channel to the PAYTPV platform.

1. Security Policy

All transaction information transmitted between this site and PAYTPV systems is encrypted using 256-bit SSL certificates. All data subject information is transmitted encrypted and all messages sent to its servers from PAYTPV are signed using SHA hashing to prevent tampering. Information transmitted to PAYTPV servers cannot be examined, scanned, used or modified by any third party who gains access to confidential information.

2. Data encryption and storage

Once in PAYTPV systems, confidential information is protected using 1024-bit encryption standards. Encryption keys are kept in highly secure, volatile systems with double authentication, making it impossible to extract them. Banks, security agents and banking institutions carry out regular audits to ensure data protection.

3. Security in systems

PAYTPV systems are examined quarterly using specific ISO tools, an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) by the payment card brands.

PAYTPV also undergoes an annual audit against the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 Payment Service Provider, which is the highest level of compliance.

4. Links to banking entities

PAYTPV has several private links to banking networks that are completely independent of the Internet and do not cross any publicly accessible network. All cardholder information sent to the banks and all authorization messages sent in response are protected and cannot be manipulated.

5. Internal security

PAYTPV is audited for access controls to production environments. The CPDs where the systems are housed operate in accordance with the requirements for Tier III centres. This ensures that security is not compromised at any time. There are sophisticated alarm systems, surveillance by closed circuit TV and security guards present 24 hours a day, 7 days a week on the premises, as well as rigorous monitoring and maintenance. All transaction and customer card information is protected, even from our own employees.

6. Disaster Recovery

PAYTPV has backup systems hosted in different countries to ensure optimal system security and high availability. It also has a complete business continuation and disaster recovery policy.