Return policy

Returns:

The maximum period for making returns is 15 calendar days from the date the customer receives the order. For orders placed between November 23 and January 5, the return period is extended until January 15 inclusive.

In order to make a return, the product must be in perfect condition, unused and in the packaging in which you received it. Exchanges or returns of personalized products are also not accepted. If there is an error in the engraving or a defect in the piece, contact us and we will give you a solution.

You must send us an email to info@tucielitolindo.com notifying us of the return. You must send us the package including a note with the reason for the return and the order details so that we can proceed with the refund. The package must be sent by certified mail or by courier. The customer will be responsible for the return costs.

TU CIELITO LINDO is not responsible for any loss that the package may suffer when the customer sends it for return. It is the customer's responsibility to ensure that the package arrives at our store in perfect condition.

If you want and it is more convenient for you, you can make your return or exchange in our physical stores. You can exchange it by presenting a copy of your order receipt, as long as it is in perfect condition.

Changes or returns of earrings, silks or personalized products are not accepted.

Changes:

A product can be exchanged for another within 15 calendar days from the receipt of the order by the customer. Once notified by email to info@tucielitolindo.com , we will inform you how to proceed. For orders placed between November 23 and January 5, the exchange period is extended until January 15 inclusive.

The costs associated with exchanges will always be borne by the customer. The cost will be €7.95 (a single payment corresponding to the shipping of the new product and collection of the item being exchanged).

If the reason for the exchange is because you received the order in poor condition or if you have mistakenly received a product different from the one you purchased, or the engraving is incorrect, in these cases the shipping costs will be free.

For international returns and exchanges, please contact us and we will inform you how to proceed.

Under no circumstances may products be exchanged for others of a lower value.